We will refund your money if something goes wrong (Zerium Metaq)
At Zerium Metaq, we want our users in the United Kingdom to be satisfied with our advice and growth plans. Here we explain how and when you can get your money back for our paid materials and subscriptions.
When you can get a refund
If you are not satisfied with our paid material or subscription, you can request a refund within 5 days of purchase. There is one condition: you must have watched or read less than 20% of the content. We understand that sometimes our materials may not be the right fit, so we are ready to meet you halfway if these simple rules are followed.
How to request a refund
To request a refund, simply contact our support team via the contacts page. Tell us why you would like a refund, what exactly you purchased (name of the material or subscription), and when you paid for it (date, order number if available). We will review your request promptly and let you know what to do next.
How we issue refunds
If we approve your request, we will refund the money using the same payment method you used within 5–7 business days. The exact time depends on your bank or payment system in the United Kingdom.
When we cannot issue a refund
Unfortunately, we will not be able to issue a refund if:
- You have watched or read more than 20% of the paid content.
- The refund request concerns events that have already taken place.
- The materials or consultations were custom-made for you and the main work has already been completed.
- You have downloaded the materials (for example, templates or e-books) after purchase.
- More than 5 days have passed since payment.
Changes to the refund policy
We may update these refund rules from time to time. We recommend checking this page occasionally to stay informed about the latest changes.
Contact us
If you have any questions about our refund policy, please contact us. We are always happy to help and answer any questions you may have about our paid self-development materials in the United Kingdom.